Member Service officer - Vacancy

Member Service officer - Vacancy

Swilly-Mulroy Credit Union is a member-owned, not-for-profit financial co-operative serving over 4,000 members with an asset size of €19 million.

We are committed to delivering excellent, ethical financial services and supporting financial wellbeing across our common bond.

Swilly Mulroy Credit Union (SMCU) is seeking a full-time Member Service officer, reporting to the Credit Union Manager.

This is a new post for either a suitably qualified (APA, QFA) or anyone interested in completing the professional qualification.

General Scope of the Role

As a Member Services Officer, you will provide friendly, efficient, and accurate service to our members, supporting a range of financial transactions and administrative duties.

Key responsibilities

The successful candidate will be required to assist our members with all aspects of Credit Union whilst working as part of a dedicated team:

• Delivering excellent member service across multiple delivery channels including in person, over the telephone and online.
• Providing face to face, front-line services including lodgements, withdrawals, loan repayments and opening accounts
• Accurately and efficiently handle cash, reconcile and balance your till at the end of the day.
• Update member records and maintain database integrity.
• Assist members with queries and explain our services
• Process loan applications and/or refers to lending staff where appropriate.
• Loan issues within credit union policy.
• Perform administrative tasks including scanning and filing
• Support team projects and credit union marketing initiatives
• Participate in ongoing training and development
• Operate within the risk and compliance frameworks to ensure adherence to all regulatory AML requirements policies and procedures.
• Ability to perform under pressure and work independently and as part of a team.
• Providing cover as required between our Kerrykeel, Milford & Rathmullan offices.

The following qualifications are desirable but not essential for the role:

• A professional qualification (APA/QFA or willing to undertake the study to complete a minimum of 2 LIA modules within 2 years).

A competitive salary will be on offer.

If you feel you can meet the requirements of this challenging role, please contact SMCU on 00 353 (0)74 91-50188 or email your CV to info@swilly.cumail.ie.  Applications must be received by email or post to SMCU on or before Saturday 30^th August 2025

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Swilly Mulroy Credit Union is an equal opportunities employer. Applicants should note that the Fitness and Probity Standards for Credit Unions apply to this position.